FAQ
FAQ
A little clarity,
before we begin.
Helpful answers for sourcing,
customization and working with PANQIN.
Products & Materials
Products & Materials
What products does PANQIN offer?
Our range includes cat trees, toys, feeding supplies, care supplies, cat beds and houses, scratchers and cooling mats.
Where can I find product specifications?
You can find available materials, dimensions and packing details on each product listing. For additional details or a specific requirement, please contact our team.
OEM / ODM
OEM / ODM
Can you support custom products?
Yes. Share your requirements and we will discuss product specifications, design and the next development steps.
What should I include in my project brief?
Please share the product type, intended market, estimated quantities, dimensions, preferred materials and any design or branding references. We will review the details with you.
Orders & Samples
Orders & Samples
How can I request a quotation?
Send the products, quantities, customization needs and destination market so we can prepare a suitable proposal.
What are the minimum order quantities?
Order requirements depend on the product and the level of customization. Send us the items and quantities you have in mind, and our team will confirm the applicable minimum order.
How are samples and production schedules confirmed?
Sample arrangements, costs and production schedules are discussed for each project. The agreed specifications and order requirements guide the next steps.
Shipping & Support
Shipping & Support
Which markets do you serve?
We work with partners in Europe, North America, Southeast Asia and South America.
How are shipping arrangements confirmed?
Shipping arrangements are discussed according to the order, packing requirements and destination. Our team will coordinate the details with you before shipment.
Who can I contact after delivery?
Please contact [email protected] with your order details and a description of your question. Where relevant, include photos so our team can review the matter.
Still have a question?
Still have a question?
Tell us what you need. Let’s work through the details together.
Get in Touch
Great Products
Stronger Partnerships