{"id":645,"date":"2026-10-02T05:42:37","date_gmt":"2026-10-02T05:42:37","guid":{"rendered":"https:\/\/panqinpets.com\/?page_id=645"},"modified":"2026-10-08T05:46:02","modified_gmt":"2026-10-08T05:46:02","slug":"faq","status":"publish","type":"page","link":"https:\/\/panqinpets.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"<!-- gs-stylemanager -->\n\n\n<section class=\"wp-section alignfull pnin-section pnin-hero pnin-faq-hero\" id=\"pnin-faq-hero\">\n<img decoding=\"async\" class=\"pnin-hero-image\" src=\"https:\/\/panqinpets.com\/wp-content\/uploads\/2026\/10\/panqin-inner-faq-hero-20261002.webp\" alt=\"PANQIN natural oak and sisal cat furniture in a sunlit home\" width=\"2172\" height=\"724\" loading=\"lazy\"\/>\n\n\n<div class=\"wp-content-wrap pnin-wrap\">\n<div class=\"pnin-hero-copy\">\n<p class=\"pnin-eyebrow\">Preguntas frecuentes<\/p>\n\n\n<h1>\n<span>A little clarity,<\/span>\n\n\n<span><br \/><\/span>\n\n\n<span>before we begin.<\/span>\n<\/h1>\n\n\n<p class=\"pnin-subtitle\">\n<span>Helpful answers for sourcing,<\/span>\n\n\n<span><br \/><\/span>\n\n\n<span>customization and working with PANQIN.<\/span>\n<\/p>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-section alignfull pnin-section pnin-faq-main\" id=\"pnin-faq-main\">\n<div class=\"wp-content-wrap pnin-wrap\">\n<div class=\"pnin-faq-layout\">\n<aside class=\"pnin-faq-sidebar\">\n<h2>Explore the topics<\/h2>\n\n\n<nav class=\"pnin-faq-nav\" aria-label=\"FAQ topics\">\n<a href=\"#pnin-faq-products\">Products &amp; Materials<\/a>\n\n\n<a href=\"#pnin-faq-custom\">OEM\/ODM<\/a>\n\n\n<a href=\"#pnin-faq-orders\">Orders &amp; Samples<\/a>\n\n\n<a href=\"#pnin-faq-shipping\">Shipping &amp; Support<\/a>\n<\/nav>\n\n\n<div class=\"pnin-help-card\">\n<svg class=\"pnin-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 21C9 16 15 10 20 3M5 17C0 7 8 2 20 3c1 11-5 18-15 14ZM9 12l5 1\"\/><\/svg>\n\n\n<h3>\n<span>Need a specific<\/span>\n\n\n<span><br \/><\/span>\n\n\n<span>answer?<\/span>\n<\/h3>\n\n\n<p>Our team is here to help with your questions.<\/p>\n\n\n<a class=\"pnin-link\" href=\"https:\/\/panqinpets.com\/es\/contact\/\">\n<span>Contact Our Team<\/span>\n\n\n<svg class=\"pnin-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 12h15m-6-6 6 6-6 6\"\/><\/svg>\n<\/a>\n<\/div>\n<\/aside>\n\n\n<div class=\"pnin-faq-groups\">\n<section class=\"pnin-faq-group\" id=\"pnin-faq-products\">\n<p class=\"pnin-eyebrow\">Products &amp; Materials<\/p>\n\n\n<h2>Products &amp; Materials<\/h2>\n\n\n<details class=\"pnin-faq-item\" open=\"open\">\n<summary>What products does PANQIN offer?<\/summary>\n\n\n<div class=\"pnin-faq-answer\">\n<p>Our range includes cat trees, toys, feeding supplies, care supplies, cat beds and houses, scratchers and cooling mats.<\/p>\n<\/div>\n<\/details>\n\n\n<details class=\"pnin-faq-item\">\n<summary>Where can I find product specifications?<\/summary>\n\n\n<div class=\"pnin-faq-answer\">\n<p>You can find available materials, dimensions and packing details on each product listing. For additional details or a specific requirement, please contact our team.<\/p>\n<\/div>\n<\/details>\n<\/section>\n\n\n<section class=\"pnin-faq-group\" id=\"pnin-faq-custom\">\n<p class=\"pnin-eyebrow\">OEM\/ODM<\/p>\n\n\n<h2>OEM\/ODM<\/h2>\n\n\n<details class=\"pnin-faq-item\" open=\"open\">\n<summary>Can you support custom products?<\/summary>\n\n\n<div class=\"pnin-faq-answer\">\n<p>Yes. Share your requirements and we will discuss product specifications, design and the next development steps.<\/p>\n<\/div>\n<\/details>\n\n\n<details class=\"pnin-faq-item\">\n<summary>What should I include in my project brief?<\/summary>\n\n\n<div class=\"pnin-faq-answer\">\n<p>Please share the product type, intended market, estimated quantities, dimensions, preferred materials and any design or branding references. We will review the details with you.<\/p>\n<\/div>\n<\/details>\n<\/section>\n\n\n<section class=\"pnin-faq-group\" id=\"pnin-faq-orders\">\n<p class=\"pnin-eyebrow\">Orders &amp; Samples<\/p>\n\n\n<h2>Orders &amp; Samples<\/h2>\n\n\n<details class=\"pnin-faq-item\" open=\"open\">\n<summary>How can I request a quotation?<\/summary>\n\n\n<div class=\"pnin-faq-answer\">\n<p>Send the products, quantities, customization needs and destination market so we can prepare a suitable proposal.<\/p>\n<\/div>\n<\/details>\n\n\n<details class=\"pnin-faq-item\">\n<summary>What are the minimum order quantities?<\/summary>\n\n\n<div class=\"pnin-faq-answer\">\n<p>Order requirements depend on the product and the level of customization. Send us the items and quantities you have in mind, and our team will confirm the applicable minimum order.<\/p>\n<\/div>\n<\/details>\n\n\n<details class=\"pnin-faq-item\">\n<summary>How are samples and production schedules confirmed?<\/summary>\n\n\n<div class=\"pnin-faq-answer\">\n<p>Sample arrangements, costs and production schedules are discussed for each project. The agreed specifications and order requirements guide the next steps.<\/p>\n<\/div>\n<\/details>\n<\/section>\n\n\n<section class=\"pnin-faq-group\" id=\"pnin-faq-shipping\">\n<p class=\"pnin-eyebrow\">Shipping &amp; Support<\/p>\n\n\n<h2>Shipping &amp; Support<\/h2>\n\n\n<details class=\"pnin-faq-item\" open=\"open\">\n<summary>Which markets do you serve?<\/summary>\n\n\n<div class=\"pnin-faq-answer\">\n<p>We work with partners in Europe, North America, Southeast Asia and South America.<\/p>\n<\/div>\n<\/details>\n\n\n<details class=\"pnin-faq-item\">\n<summary>How are shipping arrangements confirmed?<\/summary>\n\n\n<div class=\"pnin-faq-answer\">\n<p>Shipping arrangements are discussed according to the order, packing requirements and destination. Our team will coordinate the details with you before shipment.<\/p>\n<\/div>\n<\/details>\n\n\n<details class=\"pnin-faq-item\">\n<summary>Who can I contact after delivery?<\/summary>\n\n\n<div class=\"pnin-faq-answer\">\n<p>Please contact jennierche@gmail.com with your order details and a description of your question. Where relevant, include photos so our team can review the matter.<\/p>\n<\/div>\n<\/details>\n<\/section>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"wp-section alignfull pnin-section pnin-cta pnin-faq-cta\" id=\"pnin-faq-contact\">\n<div class=\"wp-content-wrap pnin-wrap\">\n<div class=\"pnin-cta-content\">\n<p class=\"pnin-eyebrow\">Still have a question?<\/p>\n\n\n<h2>Still have a question?<\/h2>\n\n\n<p>Tell us what you need. Let\u2019s work through the details together.<\/p>\n\n\n<a class=\"pnin-button pnin-button-light\" href=\"https:\/\/panqinpets.com\/es\/contact\/\">\n<span>Get in Touch<\/span>\n\n\n<svg class=\"pnin-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\" width=\"24\" height=\"24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\"><path d=\"M4 12h15m-6-6 6 6-6 6\"\/><\/svg>\n<\/a>\n<\/div>\n\n\n<svg class=\"pnin-botanical\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 100 140\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.2\" aria-hidden=\"true\"><path d=\"M15 140C30 105 37 60 72 10M43 76C14 74 4 51 9 43 34 48 44 60 43 76ZM54 52C29 44 26 19 34 13 52 20 61 37 54 52ZM53 70C58 42 80 37 91 42 84 60 68 67 53 70ZM32 108C9 112 0 92 1 82 19 83 30 92 32 108ZM38 101C52 80 75 80 83 89 67 104 53 106 38 101Z\"\/><\/svg>\n\n\n<p class=\"pnin-signature\">\n<span>Great Products<\/span>\n\n\n<span><br \/><\/span>\n\n\n<span>Stronger Partnerships<\/span>\n<\/p>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":".wp-section.pnin-section{display:flex;justify-content:center;flex-direction:column;align-items:center;padding-right:var(--wp--spacing--side,min(4vw,60px));padding-left:var(--wp--spacing--side,min(4vw,60px));padding-top:var(--wp--spacing--top,0px);padding-bottom:var(--wp--spacing--bottom,0px);margin-top:0;margin-bottom:0;position:relative;box-sizing:border-box;isolation:isolate}\r\n.pnin-section{--pnin-cream:#faf8f3;--pnin-ink:#193733;--pnin-sage:#566b4e;--wp--style--global--wide-size:1320px;background:var(--pnin-cream);color:var(--pnin-ink);font-family:Arial,Helvetica,sans-serif;font-size:20px;line-height:1.45;scroll-margin-top:30px}\r\n.wp-content-wrap.pnin-wrap{width:var(--wp--style--global--wide-size,1320px);max-width:100%;position:relative;box-sizing:border-box}\r\n.pnin-section 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